Privacy Policy - Watt Solar Company

Last updated: 20 August 2026

Watt Solar Company respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and the rights available to you.

1. Who we are

Watt Solar Company provides solar education, initial eligibility reviews and lead-management services for UK homeowners. Where solar appears suitable, we may introduce you to LJM Solutions Ltd or another known and approved MCS-certified installer.

For questions about this policy or your personal information, contact us at info@wattcompany.co.uk.

2. Information we collect

Depending on how you contact or interact with us, we may collect:

Your name, email address, telephone number and postal address.
Your postcode and information about your property, roof and homeowner status.
Electricity usage, energy bills and information about your current or planned energy needs.
Your interest in solar PV, battery storage, EV charging or related products.
Your preferred contact method, availability, timescale and relevant budget or payment information.
Information you provide during calls, appointments, emails, forms or other correspondence.
Technical information about your use of our website, including IP address, browser, device and cookie information.

Please do not provide information about another person unless you have their permission to do so.

3. How we collect your information

We may collect information when you:

Complete a form on our website.
Contact us by telephone, email, social media or another communication channel.
Speak with us during a qualification call or appointment.
Provide property photographs, energy bills or supporting documents.
Use our website and accept relevant cookies.

We may also receive information from an approved installer, referral partner or service provider where there is a lawful reason for it to be shared.

4. Why we use your information

We may use your information to:

Respond to your enquiry.
Review your initial eligibility and assess whether solar may be worth exploring.
Contact you about the information you have requested.
Arrange calls, assessments or appointments.
Prepare or support indicative pricing and initial recommendations.
Introduce you to an approved MCS-certified installer where appropriate and with a suitable lawful basis.
Support customer service, compliance and quality assurance.
Maintain business records, prevent misuse and improve our website and services.
Send marketing communications where you have chosen to receive them.
Meet legal, regulatory and contractual obligations.

5. Lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Consent: where you have actively agreed to a particular use, including optional marketing communications.
Pre-contractual steps or contract: where processing is necessary to respond to your request or take steps before entering into an agreement.
Legitimate interests: where processing is reasonably necessary to operate and improve our services, respond to enquiries, maintain records, prevent misuse or support customers, provided your rights do not override those interests.
Legal obligation: where we must process information to comply with the law.

You may withdraw consent at any time. Withdrawing consent will not affect processing that was lawful before withdrawal.

6. Who we share your information with

We do not sell lists of personal information.

Where necessary, appropriate and lawful, we may share relevant information with:

LJM Solutions Ltd or another known and approved MCS-certified installer where solar appears suitable and an introduction is appropriate.
Technology, website hosting, CRM, email, analytics and other service providers acting on our behalf.
Professional advisers, insurers, regulators, law-enforcement bodies or public authorities where required.
A purchaser or successor if our business or relevant assets are reorganised, transferred or sold.

We only share the information reasonably required for the relevant purpose. Where consent is required for an installer introduction or marketing communication, we will obtain it first.

7. International transfers

Some service providers may process or store information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure an appropriate legal safeguard is in place, such as UK adequacy regulations or approved contractual protections.

8. How long we retain your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, regulatory, accounting or reporting requirements.

Where an enquiry does not progress, we will normally review the record within 24 months and delete or anonymise information that is no longer required, unless we have a lawful reason to retain it for longer. Records connected with a quotation, referral, complaint, contract or legal obligation may need to be kept for a longer period.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

Ask for access to your personal information.
Ask us to correct inaccurate or incomplete information.
Ask us to erase your information.
Ask us to restrict how your information is used.
Object to processing based on legitimate interests or direct marketing.
Ask for information you provided to be transferred in a portable format.
Withdraw consent at any time where we rely on consent.
Complain to the Information Commissioner’s Office.

These rights are subject to certain legal conditions and exemptions. To exercise a right, email info@wattcompany.co.uk. We may need to verify your identity before responding.

10. Marketing communications

We will only send electronic marketing communications where we have an appropriate lawful basis. You can unsubscribe at any time by using the unsubscribe option provided or contacting info@wattcompany.co.uk.

Choosing not to receive marketing will not prevent us from sending necessary service messages about an enquiry you have made.

11. Cookies

Our website may use necessary cookies and, with your permission where required, analytics, functionality or advertising cookies. You can accept, decline or manage non-essential cookies through the website’s cookie settings.

You may also change browser settings to control cookies, although disabling necessary cookies may affect website functionality.

12. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and service providers who reasonably need it for legitimate business purposes.

No internet-based system is completely secure, but we review our arrangements and take appropriate action where a security concern is identified.

13. Complaints

If you have a concern about how we use your information, please contact us first at info@wattcompany.co.uk so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk/make-a-complaint.

14. Changes to this policy

We may update this Privacy Policy when our services, legal obligations or data-processing arrangements change. The latest version will be published on this page with its updated date.